Ecommerce Customer Support Executive (D2C)

Languages Required

Fluent Arabic & English (mandatory)

Marketplaces

Amazon, Noon, Namshi, Trendyol

Key Responsibilities

• Customer Support & Order Management
  • Manage customer queries via email, chat, phone, WhatsApp, and ticketing systems
  • Handle order modifications, cancellations, and escalations
  • Track orders and resolve delivery, payment, and shipment issues
  • Provide product guidance, sizing support, and order updates
  • Deliver excellent customer service in Arabic and English
• Returns & Refund Management
  • Process returns, exchanges, and refunds
  • Validate return eligibility and coordinate with warehouse teams
  • Ensure timely refund processing and SLA compliance
• SLA Monitoring & Service Performance
  • Monitor FRT, RT, CSAT, and delivery SLAs
  • Respond to customer reviews and feed...