Ecommerce Customer Support & Ops Leader

A fast-growing supplement brand is seeking a Customer Support Manager who is passionate about efficiency and building scalable operations. The ideal candidate has over 5 years of experience leading customer service teams in a dynamic eCommerce environment, with expertise in Shopify and tools like Gorgias. This role encompasses optimizing support processes, owning key performance indicators, and fostering a high-performance team culture. A commitment to long-term growth and improvement is essential.
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