Ecommerce Support Lead

Job Description / Duties and Responsibilities

• Experience in Managing Ecommerce Support Programs

• Strong skills with IFS Ticketing, Jira Service Management, Atlassian dashboards and metrics

• Experience working on the SAP Commerce platform and CMS – Contentful, AEM.

• Experience in managing and overseeing an eCommerce solution that is classified as SaaS and used by multiple countries.

• Strong Ecommerce back ground with B2B/B2C implementation experience

• Managing and Tracking SLA’s

• Flexibility to work in Shifts including Night Shifts

• Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.