eCommerce Technical Consultant

Roles & Responsibilities:
• Be a subject-matter expert for the SEAO platform team and act as a technical consultant for RHQ and subsidiaries, but not limited to:
For Day-to-day operations
For any enhancement requirement gathering
Translate any business requirements into a functional document for enhancements
Vet through all technical documents and ensure they match the business requirement provided
• Support SEAO's initiatives by executing the following related to eStore (Web, Shop App, 3PD) backend operations, but not limited to:
Testing of features
Migration projects
Create working solutions for business requirements
Rolling out new enhancements
Design playbooks and standard operating procedures (SOP) for new features
Creating and maintaining knowledgebase in RHQ Confluence pages
Support in handling BVTs from Platform COE enhancement and Service Delivery COE enhancement
• Issues and requests management - Act as a bridge (and triage) between ...