Edge Network Engineer

Key Responsibilities:

This is primarily an Operations role which may require project involvement as needed. As part of the team, accountabilities include processing of Requests, supporting and resolving Incidents, implementing Changes, and reviewing Problems.

• Demonstrates a service-oriented approach in processing customer requirements and requests
• Provides second level network incident support (in a shifting or on call rotation) for incident tickets not resolved by Level 1 - with a primary focus on service restoration
• Performs in-depth troubleshooting and complex analysis of network protocols such as TCP/IP, SIP, VoIP, Wireless, BGP, OSPF, Etc.), collaborates with other teams to identify root cause.
• Configure network production routers, switches, firewalls, load balancers and access points using Meraki Dashboard and Juniper MIST. Respond to tickets that are created from these tools.
• Work closely with Field Services, Service Desk...