Editorial Support Agent/Journal Support Agent

Schedule: Shifting

Work set-up: Hybrid

Location: Paranaque City

Responsibilities:

• Provides day-to-day customer service support to customers' needs based on client account services or products.
• Handles assistance through Email, Chat and a little bit of voice.
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
• Ensures quality support and customer satisfaction

Qualifications:

• College undergrad/graduate of any course
• Very good English communication skills on both oral and written
• Fresh Graduates are welcome to apply