Editorial Support Services Engineer

Job Overview:
The Editorial Support Services Engineer is responsible for providing front-line technical support for editorial systems for both Digital and Print, including application maintenance, installation, content archiving, and user training. The role ensures uninterrupted editorial operations by responding to user issues promptly, archiving content daily, and uploading newspaper files to partners. This position works closely with the Assistant Supervisor and Supervisor to maintain and enhance editorial platforms and workflows.

Key Responsibilities:

1. Editorial Application Maintenance, Installation, and Modification
a. Monitors and performs routine checks on editorial applications such as CMS platforms, layout software, and content tools.

b. Troubleshoots errors and user issues to enhance a smooth editorial workflow.

c. Installs and updates editorial applications and modules as requested.

d. Applies approved modifications and supports ...