Editorial Support Services Engineer

Key Responsibilities
Editorial Application Maintenance, Installation, and Modification
Monitors and performs routine checks on editorial applications such as CMS platforms, layout software, and content tools.
Troubleshoots errors and user issues to enhance a smooth editorial workflow.
Installs and updates editorial applications and modules as requested.
Applies approved modifications and supports configuration changes to improve user efficiency.
Ensures timely setup and documents all installations for internal records.
User Support and IT Ticketing
Provides real-time support to editorial system users, addressing issues submitted through the IT Ticketing System.
Ensures all assigned tickets are updated and resolved efficiently, prioritizing issues based on urgency and impact.
Gathers user feedback to help improve support quality and editorial satisfaction.
Editorial Systems Improvement
Assists in researching, testing, and documenting current and propo...