Editorial Support Services Engineer

Responsibilities

• Editorial Application Maintenance, Installation, and Modification
• Monitors and performs routine checks on editorial applications such as CMS platforms, layout software, and content tools.
• Troubleshoots errors and user issues to enhance a smooth editorial workflow.
• Installs and updates editorial applications and modules as requested.
• Applies approved modifications and supports configuration changes to improve user efficiency.
• Ensures timely setup and documents all installations for internal records.
• User Support and IT Ticketing
• Provides real-time support to editorial system users, addressing issues submitted through the IT Ticketing System.
• Ensures all assigned tickets are updated and resolved efficiently, prioritizing issues based on urgency and impact.
• Gathers user feedback to help improve support quality and editorial satisfaction.
• Editorial Systems Improvem...