EGATE Networks Tier 2 Support Specialist

Elevate your technical support career with EGATE Networks as a Tier 2 Technical Support Specialist. Be the key to solving complex issues while delivering exceptional customer service.
As a vital part of our team at EGATE Networks, you will report to the Manager of Customer Care, driving solutions to customer technical challenges. You should possess strong knowledge of networking, Linux, VoIP, and customer policies to provide accurate information. Your role includes liaising with engineering to resolve complicated matters while maintaining excellent documentation and proactive communication with customers.
Key Responsibilities:
• Handle escalated calls and emails for technical issue resolution
• Collaborate with engineering to address complex technical challenges
• Manage long-term customer issues proactively
• Participate in continuous training on products and services
• Document all processes in the customer database
Requirements:
• Bachelor’s in Computer Sc...