Ejecutivo/A De Cuenta Jr. - Analyst Ii, Customer

**Accountabilities**
- Works directly with product owners to ensure the appropriate assets, CIs and related attributes are available within the Asset and Configuration Management Database.
- Stays current on railroad operations that may impact customer operations and the level of service provided to the customer.
- Direct efforts to determine root cause of service failures.
- Facilitate efforts to identify service improvement opportunities.
- Establishes contacts with the Operations, Sales and Marketing, Service Design, and Revenue Management teams.
- Has majority of customer contacts in KCS manifest network and must have peripheral understanding of intermodal network.
- Embrace the use of the systems, as the CRM New Salesforce to register all customer transactions as well and Amazon Connect (calls systems), these are the tools for register all customer interaction and should meet the eficiency and productivity targets.
- Work in a collaborative manne...