Electronic Medical Records (EMR) Technical Support

1. Provide Technical/Clinical Assistance with the Epic Systems

• Troubleshooting system issues: Diagnosing and resolving problems related to Epic modules (e.g., EpicCare, Radiant, Willow, etc.).
• Supporting clinical users: Assisting physicians, nurses, and other healthcare staff with system navigation, order entry, documentation, and reporting.
• Workflow optimization: Collaborating with clinical teams to ensure Epic supports efficient and accurate clinical workflows.
• Training and guidance: Offering just-in-time training or refresher sessions to end users on Epic features and best practices.

2. Perform Thorough Functional and Technical Reviews via ServiceNow Tickets and Hotline and Provide Guidelines to End Users

3. Delegate Tasks/Ticket Assignment to the Rest of the Offshore Team

4. Prepare Weekly Performance Report

Job Qualifications

• Pro...