Electronic Medical Records

JOB DESCRIPTION

1.
Provide Technical/Clinical Assistance with the Epic Systems

• Troubleshooting system issues:
  Diagnosing and resolving problems related to Epic modules (e.g., EpicCare, Radiant, Willow, etc.).
• Supporting clinical users:
  Assisting physicians, nurses, and other healthcare staff with system navigation, order entry, documentation, and reporting.
• Workflow optimization:
  Collaborating with clinical teams to ensure Epic supports efficient and accurate clinical workflows.
• Training and guidance:
  Offering just-in-time training or refresher sessions to end users on Epic features and best practices.

2
.
Perform Thorough Functional and Technical Reviews via ServiceNow Tickets and Hotline and Provide Guidelines to End Users

1. Delegate Tasks/Ticket Assignment to the Rest of the Offshore Team

2. Prepare Weekly Performance Report

Job Qualifications