email and chat support, Csr non Voice Pasig

About the role

We are seeking a dedicated and customer-focused Individual to join our team as an Email and Chat Support Representative, working in our dynamic Call Centre in Pasig City, Metro Manila. In this full-time role, you will be responsible for providing exceptional customer service through written communication channels, ensuring customers' queries and concerns are addressed promptly and effectively.

What you'll be doing

• Responding to customer inquiries and requests received via email and chat in a timely and professional manner
• Identifying customer needs and providing accurate information and solutions
• Escalating complex issues to the appropriate team or department as required
• Maintaining detailed records of all customer interactions
• Actively contributing to the continuous improvement of customer service processes and procedures
• Adhering to all company policies, procedures and quality standards
<...