email and chat support, non voice csr 1day process

About the role

CPI Management Services is seeking a talented Email and Chat Support Non-Voice Customer Service Representative to join our growing team. In this full-time role, you will be responsible for providing exceptional customer service through email and chat channels, ensuring a seamless experience for our clients. As a Non-Voice CSR, you will leverage your strong communication skills and attention to detail to address customer inquiries and resolve issues in a timely and efficient manner.

What you'll be doing

• Responding to customer inquiries and requests via email and chat, providing accurate and personalized support
• Troubleshooting and resolving customer issues, while maintaining a high level of professionalism and empathy
• Documenting customer interactions and following up as needed to ensure complete resolution
• Collaborating with cross-functional teams to provide cohesive and consistent customer service
• Identi...