Email Chat Support

About the role

IBEX Global Silver City is seeking an enthusiastic and customer-focused Email Chat Support representative to join our team in Pasig City, Metro Manila. This full-time role will involve providing high-quality customer service support through email and chat channels. No previous experience is required, as full training will be provided.

What you'll be doing

1. Responding to customer enquiries and resolving issues via email and chat in a timely and professional manner
2. Providing accurate and up-to-date information to customers
3. Identifying opportunities to enhance the customer experience and suggesting process improvements
4. Maintaining detailed records of customer interactions and following established protocols
5. Collaborating with team members to ensure consistent and effective customer service delivery

What we're looking for

1. Excellent communication and interpersonal skills, with the abil...