Email & Chat Support Specialist

Job Overview
We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect – the one who instantly comes up with solutions to deliver an outstanding customer experience.

Job Description

• Assist customers with their items purchased through the e-commerce website
• Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
• Maintain swift responses to customers through email and/or chat
• Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
• Document each customer query as well as the resulting solution