Email Support DME

Job Summary:
The Customer Support Representative provides high-quality assistance to customers regarding Durable Medical Equipment orders and services. This role primarily handles customer inquiries via email (approximately 90%) with limited phone support (approximately 10%). The position focuses on resolving issues related to returns, damaged products, and delivery concerns while ensuring customer satisfaction and compliance with company policies.

Key Responsibilities:

• Respond to customer inquiries primarily through email, with occasional phone support as needed
• Process returns and exchanges in accordance with company policies
• Handle reports of damaged items and coordinate replacements or resolutions
• Investigate and resolve delivery issues, including delays, missing shipments, and incorrect deliveries
• Communicate clearly and professionally with customers, vendors, and internal teams
• Document customer interactions an...