EMEA Regional CX Lead — Operations & Renewals

A global consulting firm based in Greater London is seeking a Regional CX Teamlead. This leadership position involves overseeing the Customer Experience Department, ensuring excellent operational execution, and leading a team to enhance customer satisfaction. Candidates should have over 5 years of experience in CX Operations or Sales Operations, with strong communication and conflict resolution skills. Experience with Salesforce and SAP is highly preferred. This role aims to drive operational excellence and mentor regional teams.
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