Emergency Call Handler (East)

East ACC Relief Emergency Call Handler SAS

We are now recruiting for full and part time permanent relief Emergency Call Handlers to work within our East of Scotland Ambulance Control Centre in South Queensferry.

If you’ve been in an emergency, you’ll know that the 999 call is answered promptly and professionally. But have you ever thought about what actually happens at the other end of the emergency line?

Our Emergency Call Handlers are critical in allowing us to provide life‑saving advice and assistance to callers. They’re the first point of contact for the public, and they work to prioritise each call, provide effective life support, first aid and medical advice where necessary and liaise with ambulance crews on route to the emergency, also dealing with Police and other emergency services.

The Person

Applicants that do not currently work in the ACCs will be required to take a typing assessment and must be able to type ...