Emergency Department Patient Services Representative

Join our team at UPMC Hanover Hospital as an Emergency Department Patient Services Representative. In this role, you will assist with patient registration at both the front desk and bedside.

Status: Full-time Flex, at least 28 hours/week (Can be flexed up to 40 hours)
Shifts: 6:45am-3:15pm and 2:45pm-11:15pm
Days: Weekdays, rotating weekends and holidays.

As an Emergency Department Patient Services Representative, you'll be the friendly face patients meet first with duties like clarifying copays, assisting with financial matters including payment collection and connecting patients with financial advocacy resources. You will also update patient info, secure consent, and foster a culture of service excellence.

Responsibilities:

+ Responsible for reconciliation and maintenance of First Net Emergency Department Tracking Board and Hospital ADT system.
+ Accountable for accurate registration into hospital ADT and/or clinical system during system d...