Emergency Phone Support

Schedule & Availability

• Evenings: 5:30 PM – 8:30 AM (Monday–Friday)
• Full coverage: Saturday & Sunday
• On-call position with a fixed stipend for availability and support.

Key Responsibilities

• Keep the emergency phone active and respond to all calls and messages received.
• Answer calls in clear, professional English.
• Assess situations, troubleshoot, and resolve or elevate appropriately.
• Handle urgent situations including:
• Airport transfers (delays, missed students, arrivals/departures, cancellations and rebookings)
• Student housing or host family concerns
• Lost or missing documents
• Lockouts or urgent accommodation issues
• Health-related incidents (hospital visits, mental health concerns)
• Distinguish between emergencies and non-emergencies, reassuring students and scheduling follow-up with EF staff during business hours ...