Emergency Phone Support

EF Education First

Part time Toronto, Ontario Information and Record Clerks

Posted:

June 04, 2026

Location:

Toronto, Ontario, Canada

Job Description

Schedule & Availability:
Evenings: 5:30 PM – 8:30 AM (Monday–Friday)
Full coverage: Saturday & Sunday
On-call position with a fixed stipend for availability and support.
Key Responsibilities:
Keep the emergency phone active and respond all calls and messages received.
Answer calls in clear, professional English
Assess situations, troubleshoot, and resolve or escalate appropriately.
Handle urgent situations including:Airport transfers (delays, missed students, arrivals/departures, cancellations and rebookings)Student housing or host family concernsLost or missing documentsLockouts or urgent accommodation issuesHealth-related incidents (hospital visits, mental health concerns)
Distinguish between emergencies and non-emergencies, reassuring students and scheduling follow-up with EF staff during business hours when appropriate.
Liaise with transfer companies, host families, EF staff, and sales off...
                

Apply for this Job

Submit your application for the Emergency Phone Support position at EF Education First.

Apply Now Save for Later

Job Overview

Job Type: Part time

Location: Toronto, Canada

Posted: June 04, 2026

Deadline: July 14, 2026