Emergency Resource Officer (Call Taker)

MAIN PURPOSE OF JOB

To receive and prioritize emergency & non – emergency telephone calls from the public by dispatching the relevant emergency service providers.

To deliver world class service to all Mediclinic patients, clinicians and general callers by supporting and fully resolving their queries through various channels, primarily over the telephone

KEY RESPONSIBILITY AREAS

Answer and transfer incoming calls

Basic contact centre administration

Serviving all key stakeholders telephonically and via other servicing channels as required untill the query has been resolved. 

REQUIRED EDUCATION

Essential:Grade 12/ Matric 

A post-matric 1-year certificate qualification (NQF level 5) in Contact Centre 

Desired: BAA/ Level 3 first aid Certification

REQUIRED EXPERIENCE

Essential:Contact Centre / ...