Emergency Response Specialist at Northern911

Join Northern911 as an Emergency Response Specialist, making a direct impact in urgent situations with your calm demeanor. You'll handle emergency calls and coordinate vital responses across North America.
In this critical role, you will utilize advanced communication systems while providing emergency call handling and fire dispatch services. Candidates with experience in emergency services, alarm monitoring, or customer service will thrive here. Your ability to manage stressful situations and effectively relay information is key to ensuring timely assistance.
Key Responsibilities:
• Receive and assess incoming emergency calls
• Dispatch fire personnel using standard procedures
• Operate communication consoles and associated software
• Guide public interactions with clarity and care
• Maintain confidentiality and protect sensitive information
Requirements:
• Secondary School Diploma required
• Experience in emergency services or customer service
• Compo...