Employee Life Cycle (ELC) Lead

Employee Life Cycle (ELC) Lead Job Requirements* We are looking for an Employee Life Cycle (ELC) Lead to own and govern end-to-end employee lifecycle operations for Global and U.S. populations, from onboarding through employee support, payroll interfaces, position lifecycle, transfers, reporting, and offboarding. This role is responsible for process governance, Tier-1/Tier-2 case management oversight, system accuracy, compliance, and stakeholder coordination, ensuring a consistent, compliant, and high-quality employee experience across all lifecycle stages. Key Responsibilities* ELC Governance & Case Management Oversight • Own governance of Case Management – First Line Support processes across Tier 1 and Tier 2 • Ensure accurate triaging, resolution, escalation, and documentation of cases • Enforce ticket hygiene standards (updates, work notes, public comments, SLAs) • Drive consistent application of knowledge articles and response templates • Escalate unresolved issues to Tier 3 or CO...