Employee Relations Officer

Job Description

The Employee Relations Officer (ERO) serves as the front-man of the HR Department, acting as the primary bridge between management and frontline employees.

This role ensures healthy employee engagement, fast on-site recruitment, smooth onboarding, proactive issue resolution, and strong branch-level HR presence across all locations.

The ERO is critical in maintaining workforce stability, morale, and performance in a multi-branch environment.

Responsibilities

Onsite Recruitment & Staffing

• Conduct on-site recruitment for branch attendants (frontline staff)
• Coordinate interviews, assessments, and hiring approvals
• Maintain a ready pipeline of candidates for immediate deployment
• Monitor branch staffing levels and proactively address manpower gaps

Training & Onboarding

• Lead training and onboarding of new branch attendants
• Ensure all new hires understand company polic...