Employee Services Consultant

Employee Services Consultant

**Requisition ID:** 263108

**Employee Referral Program – Potential Reward:** $0.00

We are committed to investing in our employees and helping you continue your career at ScotiaGBS

**Purpose**

Responsible for responding to and providing support and coaching for HR Solutions inquiries (Email, On Demand andTelephony) from internal and external partners (e.g. employees, dependents, retirees, candidates, vendors, and people managers, etc.) ensuring timely and accurate answers, either directly or through escalation. This role provides support to employees globally in line with global Standard Operating Procedures (including escalation), Desktop Procedures and Service Level Agreements(SLAs).

**Accountabilities**

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Provides effective and efficient responses to inquirie...