Employer Support Specialist

Description:

We are seeking a talented individual to join our Administration Operations team at Mercer. This role will be based in Melbourne, Sydney, or Adelaide. This is a hybrid role that has a requirement of working at least three days a week in the office.

The Employer Support Specialist is essential in enhancing and executing the customer experience by managing all employer enquiries from start to finish with expertise and precision. You will serve as a vital intermediary between employers and various departments, tackling complex employer transaction issues, driving process improvements, and providing comprehensive education to employers to ensure satisfaction and efficiency.

We will count on you to: