End User Computing Specialist II

Job Summary

Under general supervision, provide advanced technical support, troubleshooting, and device management for end-user computing systems. This position requires expertise in supporting a variety of hardware, software, and network-related issues, as well as the ability to provide exceptional customer service to end-users. Serves as the primary liaison between hospital users and the IT department. Responds to users' needs via the Help Desk trouble ticket. The End User Computing Specialist II plays a key role in ensuring that all end-user devices and systems are operating efficiently, securely, and in compliance with organizational policies.


Essential Functions:

End-User Support:
Provide high-level technical support for end-users, including troubleshooting hardware, software, and network issues.
Respond to service requests and manage incidents related to desktops, laptops, printers, peripherals, and mobile devices.