End User Field Support – Medium Level- Local Malaysian

A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame.- Hardware support- Software support- IMACD- Enhanced support for VIP users including 7x24 on-call support- Coordinate with infrastructure- Support hardware and software changes- Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.- Onsite support for events such as trade shows or special meetings- Regular checks for IT Room devices and Meeting Room equipment when Requirements:- 3 years of deskside support experience (MNC support experience and VIP support experience preferred)- Experience in using ServiceNow is preferred- Good deskside support technical skills and basic infrastructure knowledge- Good communication and coordination skills- Fluent English in both writing and s...