End User Support Engineer.

End User Support EngineerThe End User Services Support Engineer is responsible for providing quality support services and proactive preventative maintenance in a fast pace financial company. This is a hands-on role requiring the ability to handle various priorities with expertise and exceptional judgment.
 Principal Responsibilities

Deliver high-quality white glove 1st to 3rd line support to all users in a courteous professional manner.

Triage and manage issues that require engagement from multiple teams and provide transparency to senior management for major issues and potential escalations.

Produce technical documentation/knowledgebase articles.

Confident troubleshooting for Microsoft Windows OS, Linux OS (advantageous), Microsoft Office including O365, Trading & Market Data applications including Bloomberg, Mobile computing.

Strong analytical and problem-solving skills across the infrastructure stack including cloud technologies.