End-User Support Engineer

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We are looking for a dedicated End-User Support Engineer to provide in-person technical support, ensuring seamless operation of hardware, software, and connectivity within our organization. The ideal candidate will be responsible for device provisioning, troubleshooting, asset management, and supporting a variety of IT processes and tools.

Req#:

Responsibilities

• Deliver in-person support for hardware, software, connectivity, and peripheral devices (monitors, docks, AV accessories)
• Provision, image, deploy, refresh, and decommission desktops, laptops, and mobile devices, including MDM enrollment
• Coordinate hardware repairs, warranty claims, vendor services, and manage asset inventory (tagging, tracking, audits)
• Install, configure, and troubleshoot operating systems, applications, and supp...