End User Support IT - Associate

Role Overview

The End User Support Associate provides frontline local IT support to ensure operational continuity.

Responsibilities

• Troubleshooting hardware, software, network, and access issues
• Supporting incidents
• Managing tickets and meeting SLA targets
• Installing/configuring systems and applications
• Escalating complex issues when required

Qualifications / Preferred Skills

• Strong troubleshooting skills (Windows, applications, basic networking)
• Familiarity with VDI, VPN, and telephony tools (Avaya, Five9, Zendesk, RingCentral, etc.)
• Basic knowledge of Active Directory and IT security practices
• Strong communication and customer service skills
• High ownership, urgency, proactivity, and problem-solving mindset
• Strong Written and Spoken Business English
• Highschool Diploma (must)