End User Support Specialist

Service Area High Level Scope Sub Scope

LSS - Local Site Support User On Prem IT support

• Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.)

• Provisioning and deprovisioning of corporate devices (laptops, phones)

• Replace broken devices with temporary devices in accordance with Ericsson’s processes

• Provide technical guidance to end users for day-to-day IT issues within the office environment

• Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...).

Office IT Infrastructure Support

• Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice )

• Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited : Out of band, FW, NAC, DN...