End-User Support Specialist

Mississauga, ON

Annual Salary Range: $57,000 - $61,000 CAD

Role Overview

The End‑User Support Specialist provides frontline technical support to Pinchin employees, ensuring reliable, efficient, and professional IT services across the organization. Reporting to the Manager, IT Support, this role is responsible for supporting end‑user hardware, software, and systems while maintaining high standards of service, documentation, and quality control. The End‑User Support Specialist works closely with internal teams to resolve technical issues, support new employee onboarding, and contribute to a positive, productive work environment that reflects Pinchin’s core values.

Your Role and Action

• Configure and maintain all desktop and laptop equipment and applications.
• Resolve all hardware problems, maintaining and repairing desktop computers.
• Installation and troubleshooting of VPN connectivity for file and email access.