Endpoint Security Support Analyst

Company Description
Helionex is a trusted technology and outsourcing partner for businesses across Europe and North America, offering tailored digital solutions to enhance efficiency and scalability. Operating from Lahore, Pakistan, Helionex specializes in Microsoft Dynamics 365 Finance & Operations (D365 F&O), IT support, and business process outsourcing (BPO). The company's approach emphasizes trust, transparency, and measurable outcomes, with deep expertise in compliance, data privacy, and international regulatory standards. Helionex prioritizes collaboration, innovation, and integrity, ensuring precision and accountability in every project. Their team is passionate about driving sustainable growth for their clients.
Role Description
1) Monitor endpoint security consoles for detections/quarantine events; triage and escalate as needed.
2) Deploy and upgrade agents; troubleshoot sensor health and communication.
3) Apply policy assignments and exclusions per approved pat...