Enercare Customer Engagement Manager Role

Join Enercare in Markham, ON as a Customer Engagement Manager, dedicated to enhancing customer loyalty through strategic lifecycle communication initiatives. Implement campaigns that effectively engage and retain clients.

This permanent, full-time role in the Customer Base Management team requires a marketer with over 5 years of experience in campaign execution and optimization. You will work directly under the Senior Manager, ensuring alignment of customer engagement tactics with overarching corporate strategies. Drive comprehensive campaigns that showcase Enercare's suite of home services while analyzing performance for better results.

Key Responsibilities: • Partner with various teams for high-quality campaign execution • Oversee execution of customer lifecycle and engagement strategies • Identify risks and optimization opportunities in campaigns • Leverage analytics for insightful decision-making • Maintain robust agency relationships for collaborative marketing