Engine Field Service Technician - Level II

DESCRIPTION

We are looking for a talented Engine Field Service Technician - Level II to join our team specializing in Service for our Mining Department in Gamagara, Northern Cape, South Africa.

In this role, you will make an impact in the following ways:

• Maximize uptime for customers by performing accurate on-site diagnostics and completing preventative maintenance and moderately complex engine repairs efficiently—reducing repeat visits and minimizing equipment downtime.
• Deliver exceptional customer experience through courteous, professional engagement—proactively anticipating needs, explaining findings and next steps clearly, and ensuring prompt, reliable service.
• Execute quality repairs consistently by using specialized tools and following documented procedures, standards, and policies—improving first-time fix rates and warranty integrity.
• Identify additional service opportunities (e.g., emerging component issues, ma...