ENGINEER – APPLICATIONS (VOICE)

We are representing our client (A Systems Solution Provider) to look for an experienced Voice engineer to complement their existing team.

Responsibilities

• Responsible for ensuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network, including installation, maintenance, and management of the NICE voice recording system.
• Operations and Maintenance Services for Avaya Enterprise Telephony Systems, Unified Communications and Contact Centre Solutions.
• Operations and Maintenance Services
  • Provide maintenance support to clients.
  • Manage Service Desk ticketing.
  • Provide technical assistance and support via phone, email or onsite.
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
  • Monitor and respond quickly and effectively to customer inquiries and ensure appropriate resolution of the same.
  • Perform preventive ma...