Engineer-Cloud - Infra Engg

Area(s) of responsibility

Job Title: End User Service Engineer

Experience Required: 4‑8 Years

Location: London

Reporting Manager: Global EUS Manager

Job Type: Full‑Time

Role Overview

As a key member of the Technology team, the End User Service Engineer provides onsite support for incidents, problem resolution, and project implementation. This role addresses technical issues that cannot be resolved remotely, collaborates with global support teams, and consults with local business leaders to align IT support with business needs. The engineer also drives local optimization and promotes the adoption of end‑user technologies.

Key Responsibilities

• Analyses and resolves information system issues related to the desktop computing environment, production applications and hardware
• Builds and deploys Windows, Mac or other hardware for new joiner laptops and laptop upgrades
• Deploys other ha...