Engineer-Cloud & Infra Engg

Area(s) of responsibility

Service Desk Specialist - Kuala Lumpur - Korean Language

5-8 Years

• Candidate must have knowledge on Korean (Primary) and English Language, 5 Years of experience with good communication in Korean (Primary) and English Language and technical skills on windows desktop platform.
• Responding to client support requests and contacting User to find out the nature of the problem.
• Resolving user issues related to basic desktop issues related to deployed software images, software packages, delivered patches, security updates and necessary tools for user desktop/laptops.
• Escalating software and other application issues to the subject teams.
• Troubleshooting desktop/laptop hardware and software issues, that can be worked upon remotely.
• OS/ Office/ basic system application/Anti-Virus client support.
• Outlook, browser, Printer/scanner installatio...