Engineer - Cloud & Infra Management

LTIMindtree Limited

Full-time Mexico City, Mexico City Computer Occupations

Posted:

February 26, 2026

Location:

Mexico City, Mexico City, Mexico

Job Description

Job Summary

Seeking a Service Desk professional with 1 to 3 years of experience to deliver expert IT support and ensure efficient service management.

Job Description 
Serve as a senior member of the Service Desk team handling complex IT support issues.

Utilize indepth knowledge of Service Desk processes to enhance user experience and operational efficiency.

Provide advanced troubleshooting and resolution for hardware software and networkrelated issues.

Collaborate with crossfunctional teams to escalate and resolve critical incidents promptly.

Maintain and update documentation related to Service Desk procedures and knowledge base articles.

Assist in training and mentoring junior Service Desk staff to strengthen team capabilities.

Monitor service desk metrics and contribute to continuous improvement initiatives.

Leverage goodtohave skills in Windows Server to su...

Apply for this Job

Submit your application for the Engineer - Cloud & Infra Management position at LTIMindtree Limited.

Apply Now Save for Later

Job Overview

Job Type: Full-time

Location: Mexico City, Mexico

Posted: February 26, 2026

Deadline: April 07, 2026