Engineer – Cloud Support (AWS & Azure)

We are looking for a motivated L1 Cloud Support Engineer to provide first-level technical support across multiple projects. The role involves monitoring, troubleshooting, and resolving issues in AWS and Azure environments, ensuring smooth operations and timely escalation when required. Key Responsibilities . Monitor system health, performance, and availability across AWS and Azure . Respond to alerts, troubleshoot basic issues, and escalate complex incidents to L2/L3 teams . Support users with access, configuration, and environment-related queries . Maintain documentation of incidents, resolutions, and escalation processes . Collaborate with cross-functional teams across multiple projects . Ensure compliance with security and operational standards Required Skills & Qualifications . Basic knowledge of AWS (EC2, S3, IAM, CloudWatch) . Basic knowledge of Azure (VMs, Storage, AD, Monitor) . Familiarity with ticketing tools (e.g., ServiceNow, Jira) . Strong troubleshooting and communication...