Engineer IGW Support

• Locations Dubai International Academic City
• Business Unit edara

Job Description

Key Accountabilities

• Responsible to handle troubleshooting / resolving Fault Management, Customer & Carrier complains, efficiently communicating and effective incident handling.
• Responsible to Network Fault Monitoring, Fault handling and escalation and incident handling as per du Event Management and Incident Management processes, Tools & SLAs.
• Provide the needed on-time technical support to monitoring team for all issues happens in the domains.
• Do the needful escalation and involve Second Line operations teams on time affecting manner in case of need, and ensuring adequate follow up and problem resolution within contracted SLAs.
• Performing periodic analysis of incident reports and observations to proactively prevent issues from occurring.
• Overall responsibility of running network health check reports/queri...