Job Description
Responsibilities:
Monitor the Semtech Global NOC – 40%
Perform first-tier troubleshooting using tools and utilities to resolve system/network performance and related system/network issues. – 30%
Diagnose end to end Managed Connectivity related issues. 10%
Proactively work to refine documentation of systems/network, troubleshooting guides, policies, and procedures. – 10%
Automate processes to reduce eyes on the glass as much as possible – 10%
Minimum Qualifications:
B. Tech in Electrical, Electronics, Telecom or related fields.
Schedule flexibility with ability to work non-standard business hours.
Background in telecom and networking products (MSC, HLR, VLR, PGW, Radius, DEA/STP, VPNs, Routers, Switches etc)
Strong understanding of 2G, 3G, 4G, and 5G, nodes.
Strong troubleshooting skills.
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