In
Posted:
March 02, 2026
Location:
Malaysia, Malaysia, Malaysia
Job Description
Responsible to categorize, prioritize and resolve incidents and service request raised by Infineon users worldwide
Your Role
Key responsibilities in your new role
Qualifications and skills to help you succeed
Your Role
Key responsibilities in your new role
- Responsible to categorize, prioritize and resolve incidents and service request raised by Infineon users worldwide
- Actively monitor incoming contacts via 3 end-user channels such as calls, web tickets and chats
- Provide information and status updates of incidents to our end-users
- Responsible for the content and releasing of IT information news
- Accountable for all content used in support tooling e.g. knowledge database, self-service portal and etc
- Participate and drive continuous improvement initiatives and collaborations with 2nd level IT
- Perform any additional tasks, topics, project as and when advised by Service Desk management
Qualifications and skills to help you succeed
- Bachelor in Information Technology, C...
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Job Type:
Full-time
Location:
Malaysia, Malaysia
Posted:
March 02, 2026
Deadline:
April 11, 2026