Engineer - Site Reliability

The SRE will focus on ensuring reliable, resilient systems through task automation, observability, incident response, and problem elimination, while also participating in production-side operations and on-call rotations.

KEY RESPONSIBILITIES

• Deliver improvements to maximize system availability and performance through optimized and automated operational tasks.
• Collaborate on the development of operational tools, problem management, and architecture reviews.
• Troubleshoot ServiceNow issues and occasional on-premise capabilities in a Linux environment.
• Explore and implement observability practices including metrics, logging, tracing, and alerting to measure product reliability.
• Participate in on-call rotation with global team members, ensuring responsiveness during agreed hours.
• Contribute to documentation of ServiceNow instances and related dependencies.
• Identify and prioritize technical debt impacti...