Engineering Helpdesk

About the role

As an Engineering Helpdesk professional at Sodexo On-Site Services Philippines, Inc., you will play a crucial role in providing exceptional technical support and resolving IT-related issues for our clients. This full-time position is based in Tambo, Paranaque City, Metro Manila, where you will be part of a dynamic team dedicated to ensuring the smooth operation of our clients' IT infrastructure.

What you'll be doing

• Respond to technical assistance requests via phone, email, ticketing systems, or in person.
• Create and manage Know Cross (KCS) tickets for all calls and work orders.
• Guide clients and team members on resolving their technical issues.
• Forward problems and work requests to the relevant departments for action.
• Follow established helpdesk procedures and maintain accurate records of all interactions.
• Keep up-to-date with new technologies to ensure efficient support.

Key Compe...