Engineering Lead for Contact Center Innovations

Innovate the future of customer service as a Software Development Manager. Create dynamic contact centers using AI technology and AWS, while focusing on scalable and secure solutions.

This pivotal role offers the chance to influence the development of a high-impact product affecting millions. You’ll lead teams with deep engineering expertise while coordinating the design and development of new solutions. Your focus will be on a customer-centric approach, ensuring operational excellence and security at every stage of development.

Key Responsibilities: • Manage and mentor software engineering teams • Drive continuous improvement in development processes • Ensure integration of new functionalities with AWS services • Supervise system design and architectural evaluations • Collaborate closely with senior technical leaders

Requirements: • 3+ years in engineering management • 7+ years of experience in engineering teams • Expertise in designing resilient systems • S...